The reservation process is very simple! Choose the desired date of the tour and fill out the reservation form with your details. Based on the entered information, our team will contact you to finalize the reservation and provide additional details about the tour. If you have multiple dates that suit you, feel free to mention them in the message. Please indicate the total number of people and the age of children, if included in the tour, when filling out the request.

Yes, a deposit of 20% is required to confirm the reservation. The remaining amount is paid on the day of the tour or as previously agreed.

Yes, it is possible to cancel the tour FREE OF CHARGE 7 days before the planned date. In case of cancellation within 7 days before the tour, the deposit will not be refunded. If the agency cancels the tour due to bad weather conditions or insufficient number of registered participants, the guest can choose a new date or receive a full refund of the paid amount.

We strive to adapt our tours to all guests, including people with disabilities. We recommend that you contact us in advance so we can better understand your needs and ensure all necessary conditions for a pleasant experience.

Yes, pets are welcome with prior notice when booking. During the tour, pets must be on a leash and under the owner's supervision so as not to disturb other participants.

To cancel a tour or accommodation, please contact us via email or phone. For cancellations up to 7 days before the planned date, we allow a full refund of the paid amount. Cancellations within 7 days are subject to the conditions stated in the reservation.

We recommend comfortable clothing and footwear suitable for weather conditions, as well as additional personal items such as sunscreen, a hat, or an umbrella, depending on the weather forecast. If it is a full-day tour, it is useful to bring a bottle of water and a light meal/snack.

We recommend arriving at the agreed meeting point at least 15-20 minutes before departure. In case of delay, please contact us immediately so we can check the possibility of adjustment. Unfortunately, due to time constraints, the tour may not be able to wait for latecomers.

Of course! Most of our tours are tailored for families and children. If you have small children, please inform us when booking so we can ensure the tour is suitable for their age.

Depending on the type of tour, a meal or drink may be included in the offer. Details about this can be found in the description of each tour. If you have special dietary requirements, please inform us in advance.

Guest safety is our priority. If weather conditions are not favorable for the tour, we will notify you in time and offer an alternative date or a full refund.

Yes, a minimum number of participants is required for most tours. In case of insufficient number of registered participants, we will notify you in advance and offer an alternative date or a refund.